Hello,
How can I configure I on RT?
-
I have 2 Groups (group1, group2)
-
Users:
-
User_1_1 is member of group1
-
User_1_2 is member of group 1
-
User_2_1 is member of group2
-
User_2_2 is member of group2
-
Queues:
-
Users of group1 as well as of group2 create ticket on queue1.
How can I configure it, if user_1_1 login in, he can show only his Tickets and tickets of user_1_2 (who is on the same group) but not tickets of User_2_1 or User_2_2.
I am using RT 3.8.1
Many thanks
Write a scrip that adds the user’s group as an AdminCc on the ticket. Then
give the AdminCc role the proper rights.On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali <tariq.doukkali@autoform.de wrote:
Hello,
How can I configure I on RT?
-
I have 2 Groups (group1, group2)
-
Users:
-
User_1_1 is member of group1
-
User_1_2 is member of group 1
-
User_2_1 is member of group2
-
User_2_2 is member of group2
-
Queues:
-
Users of group1 as well as of group2 create ticket on queue1.
How can I configure it, if user_1_1 login in, he can show only his Tickets
and tickets of user_1_2 (who is on the same group) but not tickets of
User_2_1 or User_2_2.
I am using RT 3.8.1
Many thanks
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Tariq,
OR, you could also write a scrip that adds the other person of the
group as a requestor and then set the privilege “ShowTicket” for
Requestors only. You didn’t say anything about “owners”, so I am
assuming when you say “his” ticket, you meant the requestor. Hope this
helps.
Kenn
LBNLOn 1/22/2009 8:22 AM, Todd Chapman wrote:
Write a scrip that adds the user’s group as an AdminCc on the ticket.
Then give the AdminCc role the proper rights.
On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali <tariq.doukkali@autoform.de mailto:tariq.doukkali@autoform.de> wrote:
Hello,
How can I configure I on RT?
1. I have 2 Groups (group1, group2)
2. Users:
- User_1_1 is member of group1
- User_1_2 is member of group 1
- User_2_1 is member of group2
- User_2_2 is member of group2
3. Queues:
- Queue1
4. Users of group1 as well as of group2 create ticket on queue1.
How can I configure it, if user_1_1 login in, he can show only his
Tickets and tickets of user_1_2 (who is on the same group) but not
tickets of User_2_1 or User_2_2.
I am using RT 3.8.1
Many thanks
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The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com