Group rights

Hello,

How can I configure I on RT?

  1.   I have 2 Groups (group1, group2)
    
  2.   Users:
    
  •      User_1_1 is member of group1
    
  •      User_1_2 is member of group 1
    
  •      User_2_1 is member of group2
    
  •      User_2_2 is member of group2
    
  1.   Queues:
    
  •      Queue1
    
  1.   Users of group1 as well as of group2 create ticket on queue1.
    

How can I configure it, if user_1_1 login in, he can show only his Tickets and tickets of user_1_2 (who is on the same group) but not tickets of User_2_1 or User_2_2.

I am using RT 3.8.1

Many thanks

Write a scrip that adds the user’s group as an AdminCc on the ticket. Then
give the AdminCc role the proper rights.On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali <tariq.doukkali@autoform.de wrote:

Hello,

How can I configure I on RT?

  1.   I have 2 Groups (group1, group2)
    
  2.   Users:
    
  •      User_1_1 is member of group1
    
  •      User_1_2 is member of group 1
    
  •      User_2_1 is member of group2
    
  •      User_2_2 is member of group2
    
  1.   Queues:
    
  •      Queue1
    
  1.   Users of group1 as well as of group2 create ticket on queue1.
    

How can I configure it, if user_1_1 login in, he can show only his Tickets
and tickets of user_1_2 (who is on the same group) but not tickets of
User_2_1 or User_2_2.

I am using RT 3.8.1

Many thanks


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Tariq,

OR, you could also write a scrip that adds the other person of the 

group as a requestor and then set the privilege “ShowTicket” for
Requestors only. You didn’t say anything about “owners”, so I am
assuming when you say “his” ticket, you meant the requestor. Hope this
helps.

Kenn
LBNLOn 1/22/2009 8:22 AM, Todd Chapman wrote:

Write a scrip that adds the user’s group as an AdminCc on the ticket.
Then give the AdminCc role the proper rights.

On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali <tariq.doukkali@autoform.de mailto:tariq.doukkali@autoform.de> wrote:

Hello,

 

How can I configure I on RT?

 

1.       I have 2 Groups (group1, group2)

2.       Users:

-          User_1_1 is member of group1

-          User_1_2 is member of group 1

-          User_2_1 is member of group2

-          User_2_2 is member of group2

3.       Queues:

-          Queue1

 

4.       Users of group1 as well as of group2 create ticket on queue1.

 

 

How can I configure it, if user_1_1 login in, he can show only his
Tickets and  tickets of user_1_2 (who is on the same group) but not
tickets of User_2_1 or User_2_2.

 

I am using RT 3.8.1

 

 

Many thanks

 


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<mailto:sales@bestpractical.com>


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