Question about group rights:
I’ve recently set up RT 3.0.10 for use as a company helpdesk system.
I’m having trouble assigning rights to groups. If I assign an
individual rights, such as SeeQueue and ShowTicket, the user can see
tickets in the queue just fine. The trouble is, when I assign the same
rights to a group the users in that group cannot see the queue or
tickets in that queue. Am I doing something wrong? If more info about
the setup is needed please let me know and I’ll be happy to provide it.
Systems Architect * YellowBrix, Inc.