A question for Jesse,
I have read in the archives many entries of people asking about group
ownership of tickets.
Are there any plans on the drawing board to include this feature? Is
there any anticipated timeline for such a feature?
I am looking to replace an existing ticketing system with RT, but really
need such a feature to drive the project. I have considered some of the
alternatives (queues per customer) but when considering some 500+
customers, this becomes a little impractical.
Any insight you might provide would be greatly appreciated.
Ben Robson ::: Security Operations Centre Manager