Group by owner

RT Users
1

Hello,

Is it possible to group tickets in Search/Result.html by Owner?

What I wanna do is:

  •                      Tickets with owner: owner1                            

  •        Subject           +  id    +             Content                      

  •                      Tickets with owner: owner2                            

  •        Subject           +  id    +             Content

View this message in context: http://requesttracker.8502.n7.nabble.com/Group-by-owner-tp56427.html

2

Is it possible to group tickets in Search/Result.html by Owner?

It sounds like you don’t really want Group By, since Group By squishes
(4.2 makes it easy to see for example that in Queue A, Owner B has 7
tickets).

You likely want a simple Order By Owner.

There won’t be a visual break between owner1 and owner2, but they’ll
clump together.

-kevin