I’ve a doubt about grant privileges…
For example, There are 2 queues in my RT: Test and Develop. And I’ve a user that has privileges to act in Test tickets but doesn’t have privileges to act in Develop tickets, although he cans only create and follow tickets in this Develop queue. To solve this problem, I grant this user with “CreateTicket” and “SeeQueue” into Develop queue. My doubt is about the “ShowTicket” privilege, because if I check this privilege to this user, he will see all the Develop tickets (and I don’t want it because the others develop tickets doen´t matter for him) and if uncheck this option, he cannot see / follow his ticket!! Is there a privilege like “ShowMyTicket”? Because I want that this user just see ticket’s created by him!!!
Well… I don’t know if my doubt it’s so clear… but I tried!!
Thank’s for regards!!!