GotoTicket bug?

RT Users
1

I have a user with this privileges:

  • SeeQueue
  • ShowTicket

When this user use the SelfService interface, he can view your owns
tickets: “Open requests” and “Closed requests”

He can create new tickets too (New request).

Until this point, all is perfect.

“But”, I have a big trouble: when this user inform some ticket number
in “Goto Ticket” field, he view this ticket, doesn’t matter if this
ticket is or not your!

It’s a bug?
Or I forget some step?

Hadad mailto:hadad@brturbo.com

2

Hadad wrote:

I have a user with this privileges:

  • SeeQueue
  • ShowTicket

[…]

“But”, I have a big trouble: when this user inform some ticket number
in “Goto Ticket” field, he view this ticket, doesn’t matter if this
ticket is or not your!

You granted this user “ShowTicket”, so he can see all tickets.

Rob

Rob W.W. Hooft || rob@hooft.net || http://www.hooft.net/people/rob/

3

Hello Rob,

Sunday, October 13, 2002, 1:54:16 AM, you wrote:

RH> Hadad wrote:

I have a user with this privileges:

  • SeeQueue
  • ShowTicket

RH> […]

“But”, I have a big trouble: when this user inform some ticket number
in “Goto Ticket” field, he view this ticket, doesn’t matter if this
ticket is or not your!

RH> You granted this user “ShowTicket”, so he can see all tickets.

RH> Rob

If I not grant “ShowTicket” permission to this user, he cannot
see your own tickets.

I’m wrong ?

Hadad mailto:hadad@brturbo.com

4

Hadad wrote:

If I not grant “ShowTicket” permission to this user, he cannot
see your own tickets.

Grant “ShowTicket” to the “Requestor” group, instead of to
the user.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

5

Hello Rob,

Sunday, October 13, 2002, 1:54:16 AM, you wrote:

RH> Hadad wrote:

I have a user with this privileges:

  • SeeQueue
  • ShowTicket

RH> […]

“But”, I have a big trouble: when this user inform some ticket number
in “Goto Ticket” field, he view this ticket, doesn’t matter if this
ticket is or not your!

RH> You granted this user “ShowTicket”, so he can see all tickets.

RH> Rob

If I not grant “ShowTicket” permission to this user, he cannot
see your own tickets.

I’m wrong ?
You are not wrong here (I think:) ; you problem maybe is to do with Everyone group permissions; what are they set to??

Roy

6

Hello R,

Sunday, October 13, 2002, 10:23:01 AM, you wrote:

Hello Rob,

Sunday, October 13, 2002, 1:54:16 AM, you wrote:

RH> Hadad wrote:

I have a user with this privileges:

  • SeeQueue
  • ShowTicket

RH> […]

“But”, I have a big trouble: when this user inform some ticket number
in “Goto Ticket” field, he view this ticket, doesn’t matter if this
ticket is or not your!

RH> You granted this user “ShowTicket”, so he can see all tickets.

RH> Rob

If I not grant “ShowTicket” permission to this user, he cannot
see your own tickets.

I’m wrong ?
REH> You are not wrong here (I think:) ; you problem maybe is to do with Everyone group permissions; what are they set to??

REH> Roy

Ok, my Everyone group have this permissions:

  • CreateTicket
  • ReplyToTicket

Thanks!
Hadad mailto:hadad@brturbo.com