Google search capabilities

RT Users
1

Hello,

The search for a ticket is very good and capable inside RT. But I want
to have the capability to search within RT without having to log into
the RT system. This is useful when, for example, the head of the group
wants to search for a keyword.

Is it possible to add the Google search capabilities to the RT tickets
database? If anyone has done so, kindly let me know. If not, any ideas
will be most welcome.

Thanks in advance!

  • Onkar
2

Onkar Singh wrote:

Hello,

The search for a ticket is very good and capable inside RT. But I
want to have the capability to search within RT without having to log
into the RT system. This is useful when, for example, the head of the
group wants to search for a keyword.

Is it possible to add the Google search capabilities to the RT tickets
database? If anyone has done so, kindly let me know. If not, any ideas
will be most welcome.

Dunno about google, but you can certainly run your own search engine
which could do it if you know the workings of the RT database… one
such database is “mnogoSearch” - http://www.mnogosearch.org/

Regards,

Mat

3

Is it possible to add the Google search capabilities to the
RT tickets database?

As I understand, you can have Google search any public URI, but RT
doesn’t AFAIK create static pages.

Perhaps somebody with more knowledge of RT internals than I can tell you
how to have Mason create and maintain static versions of ticket-pages
(or whatever you wish Google to search). In mod_perl, I’d use the
clean-up handler so the work is done after the request is served, and so
doesn’t slow down the actual servicing of the request. It would,
however, naturally slow down your server in general.

I presume you have a Google appliance? If not, how often will Google
spider your pages? Not very often, I imagine.

Lee