The search for a ticket is very good and capable inside RT. But I want
to have the capability to search within RT without having to log into
the RT system. This is useful when, for example, the head of the group
wants to search for a keyword.
Is it possible to add the Google search capabilities to the RT tickets
database? If anyone has done so, kindly let me know. If not, any ideas
will be most welcome.
Thanks in advance!