GnuPG encryption to AdminCCs

I’ve been experimenting with GnuPG encryption on the queue we have, and
I like how it handles things. I did, however, notice one bit of
strangeness.

I tried to add a comment to a ticket and encrypt it through the web
interface, and was met with the error “You are going to encrypt outgoing
email messages, but there is a problem with a recipient’s public key.
You have to fix the problem with the key, disable sending a message to
that recipient, or disable encryption.”

The problem is that the user in question will not be receiving a copy of
the message - they are not an AdminCC, only a CC. Yes, I can go down
and uncheck the box for him in "On Correspond Notify Requestors and Ccs"
but since this is a comment anyway I think it might be a bug that it’s
checking. If so, I’m happy to go file a proper ticket - just wanted to
clear it up here first.

Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
Princeton University | ICBM Address: 40.346525 -74.651285
206 Peyton Hall |“On my ship, the Rocinante, wheeling through
Princeton, NJ 08544 | the galaxies; headed for the heart of Cygnus,
(267) 793-0852 | headlong into mystery.” -Rush, ‘Cygnus X-1’

I’ve been experimenting with GnuPG encryption on the queue we have, and
I like how it handles things. I did, however, notice one bit of
strangeness.

I tried to add a comment to a ticket and encrypt it through the web
interface, and was met with the error “You are going to encrypt outgoing
email messages, but there is a problem with a recipient’s public key.
You have to fix the problem with the key, disable sending a message to
that recipient, or disable encryption.”

The problem is that the user in question will not be receiving a copy of
the message - they are not an AdminCC, only a CC. Yes, I can go down
and uncheck the box for him in "On Correspond Notify Requestors and Ccs"
but since this is a comment anyway I think it might be a bug that it’s
checking. If so, I’m happy to go file a proper ticket - just wanted to
clear it up here first.

If you Comment, why is "On Correspond Notify Requestors and Ccs"
running? That only runs for Reply/Correspondence transactions.

-kevin

If you Comment, why is "On Correspond Notify Requestors and Ccs"
running? That only runs for Reply/Correspondence transactions.

I have no idea, but it does. See
http://dl.dropbox.com/u/2320220/update.png and
http://dl.dropbox.com/u/2320220/update-error.png

I clicked on “Comment” from the action menu, selected encrypt and sign,
typed the message, took the screen shot, clicked update and got the
error. The only two scrips that appear to act on comment are to notify
AdminCcs and Other Recipients (and on transaction notify owner, but he’s
not an owner either). All scrips for the queue:
http://dl.dropbox.com/u/2320220/scrips.png

Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
Princeton University | ICBM Address: 40.346525 -74.651285
206 Peyton Hall |“On my ship, the Rocinante, wheeling through
Princeton, NJ 08544 | the galaxies; headed for the heart of Cygnus,
(267) 793-0852 | headlong into mystery.” -Rush, ‘Cygnus X-1’