the standard setup is that global config states that outgoing email
is recorded when a ticket is opened, and when correspondences are
which is all fine and dandy but.
if i were to create a queue “Cron Jobs” in which some of my cron
output will be sent to, i do not want this one queue to reply to the
sebder because its root, which is aliased to me, and since i am on
the AdminCC for this queue i will get an email anyways telling me
that a new ticket was opened.
so in essence, how does one disable outgoing emails (an absolute
rule) for one queue without affecting the other queues ?
is the best way to copy templates and scrips from global to this one
queue and edit them. ?