Global saved queries

RT Users
1

Hi,

Is it possible to somehow create global saved queries, available to everyone? If
not, where can I find the saved queries in the database to duplicate them for
every user?

TIA

Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom@realnode.com
www.realnode.com

2

At Monday 2/28/2005 04:55 AM, Mattias Nordstrom wrote:

Hi,

Is it possible to somehow create global saved queries, available to
everyone? If
not, where can I find the saved queries in the database to duplicate them for
every user?

TIA

Mattias,

You can only save searches by group or by user through the default rt
interface - not globally.

However, you can create components that display links to pre-defined
searches - here’s an example:

<A HREF=“Search/Results.html<% “?”.$m->comp(‘/Elements/QueryString’,
Query => " Owner = '”.$session{‘CurrentUser’}->Id.“’ AND ( Status = ‘new’
OR Status = ‘open’)”,
Rows => 50,
Page => 1) %>">New and Open Tickets I Own

Steve

3

You can only save searches by group or by user through the default rt
interface - not globally.

We are working on something along these lines, though. There’s a
reasonably good chance we’ll backport it to RT 3.4 in the near (next
quarter) future.

Jesse