Global Keyword Selections

RT Users
1

Hi,

I’ve just configured my first RT production system and I’ve noticed that all
my global keyword selections completely ignore the level depth settings.
This is only happening on global keywords - queue specific keyword
selections would seem to honour the depth setting.

I’ve searched the list archives and bugs page for mention of this but found
nothing (apologies if I’ve simply missed it). Has anybody encountered this
before?

I’m running RT 2.0.13 with PERL 5.6.1 and MySQL 3.23.47 on kernel 2.4.18.

Thanks,

Graeme J Hosking
graeme@hosking-online.com

2

At 12:09 Uhr +0100 17.5.2002, Graeme J Hosking wrote:

I’ve just configured my first RT production system and I’ve noticed that all
my global keyword selections completely ignore the level depth settings.
This is only happening on global keywords - queue specific keyword
selections would seem to honour the depth setting.

The most popular mistake is to create keywords called “foo”,
“foo/bar”, “foo/bazola” etc. instead of creating “foo”, and then
“bar”, “bazola” etc. below it.
I’m not aware of any actual bugs in the keywords.

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>