Global Default Search Display Options? Is this possible?

I’m using 3.6.3. You can set up a global default At A Glance layout
in the options, which is great.

However I can’t find any way to set up a global set of ‘Search
Options’ ie the columns returned by searches.

I don’t like the 2-line display and also want to change columns shown
for my users, some of which work in other companies to mine. I don’t
want to have to update the preferences for a user every time I add
one, and if they alter their own there seems to be no way for them to
reset back to a default.

Currently I’m inserting a Pref-SearchDisplay row into the Attributes
table when migrating users from my current system, but once the
migration is done and we’re live I don’t want to have to be hacking
the DB data to reset a user’s options.

Any help appreciated…

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.com

Hmm I’ve hacked User_Overlay.pm to create the preference when
creating a new user. Not sure if there’s a better way but it seems to
work… Still no default option either.

rt@ceres:~/local/lib/RT$ diff …/…/…/lib/RT/User_Overlay.pm
User_Overlay.pm
327a328,339

# need to hack in out custom display columns preferences
# so users get a nice 1-line results display rather than the  

default 2-line

my $attr = RT::Attribute->new ($self->CurrentUser);
my ($attr_id, $attr_msg) = $attr->Create (Name => "Pref- 

SearchDisplay", Content =>
“BQcDAAAABBcPQVNDfEFTQ3xBU0N8QVNDAAAABU9yZGVyFwJpZAAAAAdPcmRlckJ5FwI1MAA
AAAtSb3dzUGVyUGFnZRgAAAFqJyAgIDxCPjxBIEhSRUY9Ii9UaWNrZXQvRGlzcGxheS5odG1
sP2lkPV9faWRfXyI
+X19pZF9fPC9hPjwvQj4vVElUTEU6IycsDQonX19RdWV1ZU5hbWVfXycsDQonX19TdGF0dXN
fXycsDQonX19Qcmlvcml0eV9fJywNCic8Qj48QSBIUkVGPSIvVGlja2V0L0Rpc3BsYXkuaHR
tbD9pZD1fX2lkX18iPl9fU3ViamVjdF9fPC9hPjwvQj4vVElUTEU6U3ViamVjdCcsDQonPHN
tYWxsPl9fUmVxdWVzdG9yc19fPC9zbWFsbD4nLA0KJzxzbWFsbD5fX0NyZWF0ZWRSZWxhdGl
2ZV9fPC9zbWFsbD4nLA0KJ19fT3duZXJOYW1lX18nLA0KJzxzbWFsbD5fX0xhc3RVcGRhdGV
kUmVsYXRpdmVfXzwvc21hbGw
+JywNCidfX1Jlc29sdmVkUmVsYXRpdmVfXycAAAAGRm9ybWF0”, ContentType =>
“storable”, ObjectType => “RT::User”, ObjectId => “$id”, Object =>
$self);

unless ($attr_id) {
    $RT::Logger->crit("Could not add search display preference  

on user creation. Aborted");

    $RT::Logger->crit($attr_msg);
    $RT::Handle->Rollback();
    return ( 0, $self->loc('Could not create user') );
}

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 7 Jun 2007, at 09:51, Justin Hayes wrote:

I’m using 3.6.3. You can set up a global default At A Glance layout
in the options, which is great.

However I can’t find any way to set up a global set of ‘Search
Options’ ie the columns returned by searches.

I don’t like the 2-line display and also want to change columns
shown for my users, some of which work in other companies to mine.
I don’t want to have to update the preferences for a user every
time I add one, and if they alter their own there seems to be no
way for them to reset back to a default.

Currently I’m inserting a Pref-SearchDisplay row into the
Attributes table when migrating users from my current system, but
once the migration is done and we’re live I don’t want to have to
be hacking the DB data to reset a user’s options.

Any help appreciated…

Justin


Justin Hayes
Support Manager
justin.hayes@orbisuk.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Just in case it’s of interest I found what I want in RT_Config.pm:

$DefaultSearchResultFormat is the default format for RT search results

.
.

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 7 Jun 2007, at 10:22, Justin Hayes wrote:

Hmm I’ve hacked User_Overlay.pm to create the preference when
creating a new user. Not sure if there’s a better way but it seems
to work… Still no default option either.

rt@ceres:~/local/lib/RT$ diff …/…/…/lib/RT/User_Overlay.pm
User_Overlay.pm
327a328,339

# need to hack in out custom display columns preferences
# so users get a nice 1-line results display rather than the  

default 2-line

my $attr = RT::Attribute->new ($self->CurrentUser);
my ($attr_id, $attr_msg) = $attr->Create (Name => "Pref- 

SearchDisplay", Content =>
“BQcDAAAABBcPQVNDfEFTQ3xBU0N8QVNDAAAABU9yZGVyFwJpZAAAAAdPcmRlckJ5FwI1M
AAAAAtSb3dzUGVyUGFnZRgAAAFqJyAgIDxCPjxBIEhSRUY9Ii9UaWNrZXQvRGlzcGxheS5
odG1sP2lkPV9faWRfXyI
+X19pZF9fPC9hPjwvQj4vVElUTEU6IycsDQonX19RdWV1ZU5hbWVfXycsDQonX19TdGF0d
XNfXycsDQonX19Qcmlvcml0eV9fJywNCic8Qj48QSBIUkVGPSIvVGlja2V0L0Rpc3BsYXk
uaHRtbD9pZD1fX2lkX18iPl9fU3ViamVjdF9fPC9hPjwvQj4vVElUTEU6U3ViamVjdCcsD
QonPHNtYWxsPl9fUmVxdWVzdG9yc19fPC9zbWFsbD4nLA0KJzxzbWFsbD5fX0NyZWF0ZWR
SZWxhdGl2ZV9fPC9zbWFsbD4nLA0KJ19fT3duZXJOYW1lX18nLA0KJzxzbWFsbD5fX0xhc
3RVcGRhdGVkUmVsYXRpdmVfXzwvc21hbGw
+JywNCidfX1Jlc29sdmVkUmVsYXRpdmVfXycAAAAGRm9ybWF0”, ContentType =>
“storable”, ObjectType => “RT::User”, ObjectId => “$id”, Object =>
$self);

unless ($attr_id) {
    $RT::Logger->crit("Could not add search display  

preference on user creation. Aborted");

    $RT::Logger->crit($attr_msg);
    $RT::Handle->Rollback();
    return ( 0, $self->loc('Could not create user') );
}

Justin Hayes
Support Manager
justin.hayes@orbisuk.com

On 7 Jun 2007, at 09:51, Justin Hayes wrote:

I’m using 3.6.3. You can set up a global default At A Glance
layout in the options, which is great.

However I can’t find any way to set up a global set of ‘Search
Options’ ie the columns returned by searches.

I don’t like the 2-line display and also want to change columns
shown for my users, some of which work in other companies to mine.
I don’t want to have to update the preferences for a user every
time I add one, and if they alter their own there seems to be no
way for them to reset back to a default.

Currently I’m inserting a Pref-SearchDisplay row into the
Attributes table when migrating users from my current system, but
once the migration is done and we’re live I don’t want to have to
be hacking the DB data to reset a user’s options.

Any help appreciated…

Justin


Justin Hayes
Support Manager
justin.hayes@orbisuk.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com