Global custom fields and queues

I’ve recently migrated an RT system from Windows (3.0.12) to Linux
(3.4.2).

Within the installation there are two Global Custom Fields. I’m setting
up a queue within RT that I do not want or need these Global Custom
Fields for.

Is it possible to either

a) Hide the Global Custom Fields from this queue but still use other
custom fields?
Or
b) Convert the Global Custom Fields to normal Custom fields for the 3
queues I’d like them to be in without losing the 3500 some odd tickets
that I’ve got data for?

The wiki and the archive have very little to go on for this.

Paul C.

Configuration -> Custom Fields -> (select CF ) ->
Applies To -> ( apply to specific queues)

Configuration -> Global -> Custom Fields -> Tickets ->
(Deselect CFs you no longer want global)

There is no way to set a CF as global except for
certain queues.

-ToddOn Mon, Feb 06, 2006 at 02:58:57PM -0500, Paul Crossman wrote:

I’ve recently migrated an RT system from Windows (3.0.12) to Linux
(3.4.2).

Within the installation there are two Global Custom Fields. I’m setting
up a queue within RT that I do not want or need these Global Custom
Fields for.

Is it possible to either

a) Hide the Global Custom Fields from this queue but still use other
custom fields?
Or
b) Convert the Global Custom Fields to normal Custom fields for the 3
queues I’d like them to be in without losing the 3500 some odd tickets
that I’ve got data for?

The wiki and the archive have very little to go on for this.

Paul C.


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Thanks very much. This worked great!!!

The way the texts I have read on global custom fields reads appeared to
indicate that they were a bit different. Thanks for setting me straight
on this.

Paul C.

-----Original Message-----
From: Todd Chapman [mailto:todd@chaka.net]
Sent: Monday, February 06, 2006 5:21 PM
To: Paul Crossman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Global custom fields and queues

Configuration -> Custom Fields -> (select CF ) ->
Applies To -> ( apply to specific queues)

Configuration -> Global -> Custom Fields -> Tickets ->
(Deselect CFs you no longer want global)

There is no way to set a CF as global except for
certain queues.

-Todd

I’ve recently migrated an RT system from Windows (3.0.12) to Linux
(3.4.2).

Within the installation there are two Global Custom Fields. I’m
setting

up a queue within RT that I do not want or need these Global Custom
Fields for.

Is it possible to either

a) Hide the Global Custom Fields from this queue but still use
other

custom fields?
Or
b) Convert the Global Custom Fields to normal Custom fields for the
3

queues I’d like them to be in without losing the 3500 some odd
tickets

that I’ve got data for?

The wiki and the archive have very little to go on for this.

Paul C.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and