Give someone rights to a ticket, without notifications

A few months ago someone asked about adding a custom watcher type
(called “Solver”) and it was suggested use a custom field instead.

I think I have a similar need, but I want to be able to assign the
watcher rights as well, which I can’t do with a custom field.

Specifically…

I want to define a new role, called e.g. “Supervisor”, that should have
full access to the ticket, but should not receive notifications, unless
they’re also a Requestor, Cc, or AdminCc, which do receive notifications.

In other words, I want to assign someone rights to a ticket without
putting them on the notification list.

Any ideas how to handle this?

Jason

Make a Supervisor group with all appropriate rights?

Jason Long wrote:

A few months ago someone asked about adding a custom watcher type
(called “Solver”) and it was suggested use a custom field instead.

I think I have a similar need, but I want to be able to assign the
watcher rights as well, which I can’t do with a custom field.

Specifically…

I want to define a new role, called e.g. “Supervisor”, that should
have full access to the ticket, but should not receive notifications,
unless they’re also a Requestor, Cc, or AdminCc, which do receive
notifications.

In other words, I want to assign someone rights to a ticket without
putting them on the notification list.

Any ideas how to handle this?

Jason


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Drew Barnes barnesaw@ucrwcu.rwc.uc.edu 3/27/07 9:32 AM >>>
In other words, I want to assign someone rights to a ticket without
putting them on the notification list.

Make a Supervisor group with all appropriate rights?

That would give them rights to more than just that one ticket, wouldn’t
it?

Jason