Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

RT Users
1

Hi All,

We are using RT 4.4.0 in our organization. As part of some custom
development, we installed Hook-LexWrap-0.25 using cpan.

We are getting the following error on starting the rt-server after
installing the Hook::LexWrap module

“Unknown encoding ‘UTF-8’ at /opt/requestTracker/sbin/…/lib/RT.pm line
270.”

Once we omit the Users_Local.pm file which uses the LexWrap module,
rt-server starts up fine.

We are perl newbies. Did we miss something during installation of module or
is there any dependency issues between RT 4.4.0 and Hook-LexWrap-0.25?

Thanks.

2

Apologies foilks. The error was due to compilation issues in my
Users_Local.pm file.On Thu, Jun 16, 2016 at 7:44 PM, aniket tripathy aniket.tripathy@gmail.com wrote:

Hi All,

We are using RT 4.4.0 in our organization. As part of some custom
development, we installed Hook-LexWrap-0.25 using cpan.

We are getting the following error on starting the rt-server after
installing the Hook::LexWrap module

“Unknown encoding ‘UTF-8’ at /opt/requestTracker/sbin/…/lib/RT.pm line
270.”

Once we omit the Users_Local.pm file which uses the LexWrap module,
rt-server starts up fine.

We are perl newbies. Did we miss something during installation of module
or is there any dependency issues between RT 4.4.0 and Hook-LexWrap-0.25?

Thanks.