Getting there but cannot create ticket

Hi all,

Having got round the application/x-httpd-php problem on my 1st RT2 box, by
using the correct sequence of restarting the server and clearing my Mozilla
cache, I now have an almost working RT2 (2.0.11) system.

I can create groups, users, queues with no problems, but when I want to
create a ticket I get the form, fill it in, and then click on the 'create’
button - then nothing. The browser just sits there and finally times out.

Anyone got any ideas?
Gary Stainburn

This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000

Hi all,

Having got round the application/x-httpd-php problem on my 1st RT2 box, by
using the correct sequence of restarting the server and clearing my Mozilla
cache, I now have an almost working RT2 (2.0.11) system.

I can create groups, users, queues with no problems, but when I want to
create a ticket I get the form, fill it in, and then click on the 'create’
button - then nothing. The browser just sits there and finally times out.

Anyone got any ideas?

Don’t use Mozilla 0.97. :slight_smile:

(Shot in the dark, I know – but if that’s not it, what browser are
you using?)

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Which version of Mozilla? 0.9.7 had a huge bug in form submition.

Upgrade mozilla if this is the issue, otherwise check your error logs
(apache ofcourse).

A.On Thu, 21 Feb 2002, Gary Stainburn wrote:

Date: Thu, 21 Feb 2002 15:57:42 +0000
From: Gary Stainburn gary.stainburn@ringways.co.uk
To: rt-users@lists.fsck.com
Subject: [rt-users] Getting there but cannot create ticket

Hi all,

Having got round the application/x-httpd-php problem on my 1st RT2 box, by
using the correct sequence of restarting the server and clearing my Mozilla
cache, I now have an almost working RT2 (2.0.11) system.

I can create groups, users, queues with no problems, but when I want to
create a ticket I get the form, fill it in, and then click on the 'create’
button - then nothing. The browser just sits there and finally times out.

Anyone got any ideas?

Gary Stainburn

This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Thanks to everyone who answered this one.

You were all right, I was using Mozilla 0.9.7 and that was the problem. When
I used netscape, or used IE on someone else’s box it worked.On Thursday 21 February 2002 4:40 pm, alesh@opensource-technologies.com wrote:

Which version of Mozilla? 0.9.7 had a huge bug in form submition.

Upgrade mozilla if this is the issue, otherwise check your error logs
(apache ofcourse).

A.

On Thu, 21 Feb 2002, Gary Stainburn wrote:

Date: Thu, 21 Feb 2002 15:57:42 +0000
From: Gary Stainburn gary.stainburn@ringways.co.uk
To: rt-users@lists.fsck.com
Subject: [rt-users] Getting there but cannot create ticket

Hi all,

Having got round the application/x-httpd-php problem on my 1st RT2 box,
by using the correct sequence of restarting the server and clearing my
Mozilla cache, I now have an almost working RT2 (2.0.11) system.

I can create groups, users, queues with no problems, but when I want to
create a ticket I get the form, fill it in, and then click on the
’create’ button - then nothing. The browser just sits there and finally
times out.

Anyone got any ideas?

Gary Stainburn

This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Gary Stainburn

This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000