Getting Content of a Ticket On Status Change

RT Users
1

Hello,

Could you please help me to get the Content of the opened ticket using a scrip?

I tried this:

my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;

and this:

my $attachs = $self->TransactionObj->Attachments;
my $attach;
while( my $a = $attachs->Next )
{
if( $a->ContentType eq ‘text/plain’ )
{
$attach = $a;
last
}
}
my $content = $attach->Content;

But both pieces of code return tne Content of the current ticket when the condition is set to “On Create”.

How to get the Content of the ticket when the condition is set to “On Status Change”?

The Content field of Attachments table in the database is empty when the transaction is caused by clicking “Open”.

Is there any way RT could give me the Content by specifying the id of the ticket? Or any other way to get the content on “Open”?

Any help would be very appreciated.

Vaida

Yahoo! FareChase - Search multiple travel sites in one click.

2

Hello,

Could you please help me to get the Content of the opened ticket using a
scrip?

I tried this:

my $AttachObj = $self->TransactionObj->Attachments->First;
my $content = $AttachObj->Content;

and this:

my $attachs = $self->TransactionObj->Attachments;
my $attach;
while( my $a = $attachs->Next )
{
if( $a->ContentType eq ‘text/plain’ )
{
$attach = $a;
last
}
}
my $content = $attach->Content;

But both pieces of code return tne Content of the current ticket when the
condition is set to “On Create”.

How to get the Content of the ticket when the condition is set to “On Status
Change”?

http://wiki.bestpractical.com/?FAQ
Templates

Q: The ‘resolve’ Transaction has no content

A: Status change (Resolve) is a standalone transaction, The Reply or
Comment that may accompany it is another standalone transaction,
therefore the Content of the resolve transaction is empty.

AddLastCommentToMail is a template part which you can use to add last
comment to email.

The Content field of Attachments table in the database is empty when the
transaction is caused by clicking “Open”.

Is there any way RT could give me the Content by specifying the id of the
ticket? Or any other way to get the content on “Open”?

Any help would be very appreciated.

Vaida

Yahoo! FareChase - Search multiple travel sites in one click.

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