Getting content in the transaction mails Part II

RT Users
1

Okay here is a repost (just learned that no one sees your post if you post
at the end of the month)

Hi,

As an Admin, when I assign a Request to a new owner, I want the content of
the request to appear in the change owner transaction mail. This is so that
the person who is assigned the task does not have to log in to RT to
determine the nature of the request.

How do I get the content of the request at hand to appear in the trans
e-mail?*

Also…The content of the request appears in the autoreply, but not in the
transaction mail even when inserting the autoreply code withing the
transaction mail code. I tried using %trans:content% as it appears in the
autoreply mail but it still produces no text. %content% does not seem to
work either.

Please help.
Thanks.
Neil

Neil P. Shetty
Engineering Projects Manager
BizLand, Inc.
www.BizLand.com

2

Okay here is a repost (just learned that no one sees your post if you post
at the end of the month)

Hi,

As an Admin, when I assign a Request to a new owner, I want the content of
the request to appear in the change owner transaction mail. This is so that
the person who is assigned the task does not have to log in to RT to
determine the nature of the request.

How do I get the content of the request at hand to appear in the trans
e-mail?*

Also…The content of the request appears in the autoreply, but not in the
transaction mail even when inserting the autoreply code withing the
transaction mail code. I tried using %trans:content% as it appears in the
autoreply mail but it still produces no text. %content% does not seem to
work either.

It’s logical - %trans:content% is the content of current transaction
(change owner does not have any new textual content). I think that if you
really need to hack your RT1 installation you should look at (and reuse
this code) a subroutine used by CLI command “rt -history”.

Please help.
Thanks.
Neil

Neil P. Shetty
Engineering Projects Manager
BizLand, Inc.
www.BizLand.com

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