In our test environment, which soon will be our live install of RT, we’re
seeing an odd error that is blocking tickets from being resolved:
RT:: Unimplemented in HTML::Mason::Commands.
(/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)
This occurs when clicking the Resolve link in a ticket’s view.
We’re using RT 3.8.1 with customizations to the web UI to simplify the view
a little more. If you need any additional information to help me diagnose
and resolve this, please ask.
Gary L. Greene, Jr.
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239