Getting an odd error when trying to resolve a ticket

RT Users
1

In our test environment, which soon will be our live install of RT, we’re
seeing an odd error that is blocking tickets from being resolved:

RT::ticket:: Unimplemented in HTML::Mason::Commands.
(/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)

This occurs when clicking the Resolve link in a ticket’s view.

We’re using RT 3.8.1 with customizations to the web UI to simplify the view
a little more. If you need any additional information to help me diagnose
and resolve this, please ask.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239

2

In our test environment, which soon will be our live install of RT, we’re
seeing an odd error that is blocking tickets from being resolved:

RT::ticket:: Unimplemented in HTML::Mason::Commands.
(/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)

This occurs when clicking the Resolve link in a ticket’s view.

We’re using RT 3.8.1 with customizations to the web UI to simplify the view
a little more. If you need any additional information to help me diagnose
and resolve this, please ask.

Sounds like one of your local customizations made
$TicketObj->$action
be called without $action being set to Comment or Correspond

-kevin

3

In our test environment, which soon will be our live install of RT, we’re
seeing an odd error that is blocking tickets from being resolved:

RT::ticket:: Unimplemented in HTML::Mason::Commands.
(/usr/local/lib/rt3/html/Ticket/Elements/PreviewScrips line 128)

This occurs when clicking the Resolve link in a ticket’s view.

We’re using RT 3.8.1 with customizations to the web UI to simplify the view
a little more. If you need any additional information to help me diagnose
and resolve this, please ask.

Sounds like one of your local customizations made
$TicketObj->$action
be called without $action being set to Comment or Correspond

-kevin

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Found the problem. Thanks. By the way, which template adds the header to the
top of the page (where it says
‘RT for $domain Logged in as $userid | Preferences | Log out’
?)

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239