Getting a comment preview

RT Users
1

Hi,

Since our customers use emails to open tickets and sometimes emails are very long, I’ve set “Set($MaxInlineBody, 12000);” and now we get this “Message body is not shown because it is too large.” message, with an option to download.
I’ve tried finding a way to set some-kind of a preview for these messages, but with no luck.

Is there a parameter I missed \ plugin I can add to have, lets say 5 lines, of a preview of the transaction text, and the download link as well?
This way, we’ll have the last comment visible, and the whole email to download if needed.

I’m using RT 4.0.12.

Thanks.

Karmi Simonov | Operations Support Engineer
PANAYA Making ERP Easy | www.panaya.comhttp://www.panaya.com/

2

Hi,****

Since our customers use emails to open tickets and sometimes emails are
very long, I’ve set “Set($MaxInlineBody, 12000);” and now we get this “Message
body is not shown because it is too large.” message, with an option to
download.****

I’ve tried finding a way to set some-kind of a preview for these messages,
but with no luck.****

Is there a parameter I missed \ plugin I can add to have, lets say 5
lines, of a preview of the transaction text, and the download link as well?

This way, we’ll have the last comment visible, and the whole email to
download if needed.****

I’m using RT 4.0.12.

No, you’re not missing. You can set TrustHTMLAttahcments option then your
user would be able to see reply (most probably those are HTML replies), but
this is not safe as that view is not scrubbed from bad HTML.

Thanks.****

Karmi Simonov* | *Operations Support Engineer

PANAYA Making ERP Easy | www.panaya.com**

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Best regards, Ruslan.