Getmail not deleting messages from email server- RT4

RT Users
1

I’m just getting RT4.0.4 set up, and I’ve run into what is most likely a config issue between rt-mailgate and getmail.
And I’m running out of hair trying to find it.

Getmail will successfully retrieve the message from the mail server, but it apparently doesn’t get marked as being delivered. The next time getmail runs, it grabs that same message again, which means every getmail run, the tickets get all of these messages appended to the bottom.

I’ve tried messing with the ‘read’, read_all’, and ‘delete’ settings in the getmailrc, but no change.

When I execute getmail this is the output:
Delivery error (command rt-mailgate 7638 wrote to stderr: /opt/rt4/bin/rt-mailgate: temp file is ‘/tmp/CnnU1Wj73w/NDivDH105O’
/opt/rt4/bin/rt-mailgate: connecting to https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway
okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor: Brad.Arnold@SomeDomain.com)
msg 1/2 (1474 bytes) from , delivery error (command rt-mailgate 7638 wrote to stderr: /opt/rt4/bin/rt-mailgate: temp file is ‘/tmp/CnnU1Wj73w/NDivDH105O’
/opt/rt4/bin/rt-mailgate: connecting to https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway
okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor: Brad.Arnold@SomeDomain.com)

Thanks,
Brad

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2

I’m just getting RT4.0.4 set up, and I’ve run into what is most likely a config issue between
rt-mailgate and getmail.

And I’m running out of hair trying to find it.

Getmail will successfully retrieve the message from the mail server, but it apparently doesn’t
get marked as being delivered. The next time getmail runs, it grabs that same message again,
which means every getmail run, the tickets get all of these messages appended to the bottom.

I’ve tried messing with the read', read_all', and delete’ settings in the getmailrc, but no
change.

When I execute getmail this is the output:

Delivery error (command rt-mailgate 7638 wrote to stderr: /opt/rt4/bin/rt-mailgate: temp file
is ‘/tmp/CnnU1Wj73w/NDivDH105O’

/opt/rt4/bin/rt-mailgate: connecting to https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway

This is really a getmail question, but what happens if you turn off
–debug (which is printing to STDERR and possibly confusing getmail).
getmail should be respecting the exit code, but appears to be looking
at the output instead.

3

Son-of-a-gun

Removing the ‘–debug’ switch resolved it.
I had enabled debug working with a different issue.

Thank you!From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, January 17, 2012 3:42 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] getmail not deleting messages from email server- RT4

I’m just getting RT4.0.4 set up, and I’ve run into what is most likely a config issue between
rt-mailgate and getmail.

And I’m running out of hair trying to find it.

Getmail will successfully retrieve the message from the mail server, but it apparently doesn’t
get marked as being delivered. The next time getmail runs, it grabs that same message again,
which means every getmail run, the tickets get all of these messages appended to the bottom.

I’ve tried messing with the read', read_all', and delete’ settings in the getmailrc, but no
change.

When I execute getmail this is the output:

Delivery error (command rt-mailgate 7638 wrote to stderr: /opt/rt4/bin/rt-mailgate: temp file
is ‘/tmp/CnnU1Wj73w/NDivDH105O’

/opt/rt4/bin/rt-mailgate: connecting to
https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway

This is really a getmail question, but what happens if you turn off --debug (which is printing to STDERR and possibly confusing getmail).
getmail should be respecting the exit code, but appears to be looking at the output instead.

okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor:
Brad.Arnold@SomeDomain.com)

 msg 1/2 (1474 bytes) from <unknown>, delivery error (command rt-mailgate 7638 wrote to

stderr: /opt/rt4/bin/rt-mailgate: temp file is ‘/tmp/CnnU1Wj73w/NDivDH105O’

/opt/rt4/bin/rt-mailgate: connecting to
https://RTSERVERNAME/rt/REST/1.0/NoAuth/mail-gateway

okTicket: 4Queue: GeneralOwner: Brad.ArnoldStatus: openSubject: Test4Requestor:
Brad.Arnold@SomeDomain.com)

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