Hi folks,
I am a new user of the RT, I have a doubt about the owner of open tickets.
I’m reading the e-mails through getmail and generating a ticket to each new
message received.
But the tickets are being opened as a Nobody, i am tried all the software in
search of an automatic amendment and did not find.
How do you when you open a ticket via getmail is redirected to a user?
Sorry my English.
Thanks.
Renato Guilhermini.
Nobody as requestor? → something is not as it’s supposed to be
Or Nobody as Owner? → normal, as a new ticket has not yet an ownerOn Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini renato@gestorp.com.br wrote:
Hi folks,
I am a new user of the RT, I have a doubt about the owner of open tickets.
I’m reading the e-mails through getmail and generating a ticket to each new
message received.
But the tickets are being opened as a Nobody, i am tried all the software in
search of an automatic amendment and did not find.
How do you when you open a ticket via getmail is redirected to a user?
Sorry my English.
Thanks.
Renato Guilhermini.
Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html
Alexander,
Nobody as Owner? → normal, as a new ticket has not yet an owner
I want it to be automatically redirected to an owner, not want to be
controlling the queue.
Thanks for the feedback.2011/6/5 Alexander Finger af@genevainformation.ch
Nobody as requestor? → something is not as it’s supposed to be
Or Nobody as Owner? → normal, as a new ticket has not yet an owner
On Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini renato@gestorp.com.br wrote:
Hi folks,
I am a new user of the RT, I have a doubt about the owner of open
tickets.
I’m reading the e-mails through getmail and generating a ticket to each
new
message received.
But the tickets are being opened as a Nobody, i am tried all the software
in
search of an automatic amendment and did not find.
How do you when you open a ticket via getmail is redirected to a user?
Sorry my English.
Thanks.
Renato Guilhermini.
–
Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html
Hello Renato,
Nobody as Owner? → normal, as a new ticket has not yet an owner
I want it to be automatically redirected to an owner, not want to be
controlling the queue.
there are custom scrip(t)s to set the owner of a newly created ticket;
you find them for example here:
http://requesttracker.wikia.com/wiki/Contributions
A good starting point would be to look into this:
http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject
…and develop from there on.
rgds
Alex
Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html