Getmail and user in opening a ticket

Hi folks,

I am a new user of the RT, I have a doubt about the owner of open tickets.

I’m reading the e-mails through getmail and generating a ticket to each new
message received.

But the tickets are being opened as a Nobody, i am tried all the software in
search of an automatic amendment and did not find.

How do you when you open a ticket via getmail is redirected to a user?

Sorry my English.

Thanks.

Renato Guilhermini.

Nobody as requestor? -> something is not as it’s supposed to be
Or Nobody as Owner? -> normal, as a new ticket has not yet an ownerOn Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini renato@gestorp.com.br wrote:

Hi folks,

I am a new user of the RT, I have a doubt about the owner of open tickets.

I’m reading the e-mails through getmail and generating a ticket to each new
message received.

But the tickets are being opened as a Nobody, i am tried all the software in
search of an automatic amendment and did not find.

How do you when you open a ticket via getmail is redirected to a user?

Sorry my English.

Thanks.

Renato Guilhermini.

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html

Alexander,

Nobody as Owner? -> normal, as a new ticket has not yet an owner

I want it to be automatically redirected to an owner, not want to be
controlling the queue.

Thanks for the feedback.2011/6/5 Alexander Finger af@genevainformation.ch

Nobody as requestor? -> something is not as it’s supposed to be
Or Nobody as Owner? -> normal, as a new ticket has not yet an owner

On Sun, Jun 5, 2011 at 10:44 PM, Renato Guilhermini renato@gestorp.com.br wrote:

Hi folks,

I am a new user of the RT, I have a doubt about the owner of open
tickets.

I’m reading the e-mails through getmail and generating a ticket to each
new
message received.

But the tickets are being opened as a Nobody, i am tried all the software
in
search of an automatic amendment and did not find.

How do you when you open a ticket via getmail is redirected to a user?

Sorry my English.

Thanks.

Renato Guilhermini.

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html

Hello Renato,

Nobody as Owner? -> normal, as a new ticket has not yet an owner
I want it to be automatically redirected to an owner, not want to be
controlling the queue.

there are custom scrip(t)s to set the owner of a newly created ticket;
you find them for example here:

A good starting point would be to look into this:

…and develop from there on.

rgds
Alex

Netzwerkmanagement mit OpenNMS: http://www.dpunkt.de/buecher/3194.html