I’ve been wanting to do what everyone else on this list seems to be doing – that is, using external LDAP authentication with RT, so we can have a unified login for people. (we’re eventually going to look into portal servers, so feel free to e-mail me off-list with your personal experiences with portal servers if you’d like to).
Anyway , I see this neat function/script in the contrib directory, called GetLDAPUser, but I have no idea where to put it to get it to work. Searching the archives and google for GetLDAPUser gives me very little information.
University Systems Group