Get Requestor on ticket creation


Whenever a customer create a ticket, I need to match his email with an
external database in order to set some custom fields.
In order to do so, I would like to create a scrip with those values:
Condition: On Create
Action: User Defined
Stage: TransactionCreate

Custom action preparation code:
return 1;
Custom action cleanup code:

$from =

How could I get those requestors? I’ve try to find them on $self, and on
$self->Transaction->First but…


Jonathan Scher

Have you tried $self->TicketObj->RequestorAddresses ??

Jonathan Scher wrote:

Thank you very much… I tried it but I guess I just misspelled it
Sorry and thank you again!

Roy El-Hames a �crit :