Hello All,
How do i get the value of a Incident Report Priority when i open a Incident from that IR?
I already used a lot of combinations like $self->TicketObj->Priority or $self->TicketObj->FirstCustomFieldValue(‘Priority’) but it’s not working.
any help?
Thanks.
See here:
https://docs.bestpractical.com/rt/5.0.2/RT/Ticket.html#Priority
Priority should work I’d think
The $self->TicketObj->Priority works. Gives me the value of the priority in that right moment of the incident, that is manual set when its open. I want the value of the priority of the Incident Report that was used to open the incident.
FirstCustomFieldValue worked in the past, but priority its not a custom field anymore.
Oh you need to grab the first transaction and check there
Do you have any pratical example?
Not off the top of my head, actually does ->InitialPriority called on the ticket object work?
still get the incident priority (0)
Is it set to low? There is a priority as string mapping between numeric values and sting values
No, the Incident Report got a 4 in is priority. I get 0, that might be the value of the Incident created.