I separate created tickets via emails using this “Condition” code:
my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq “Create”;
my $msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader(‘Received’);
So, perhaps reverse this (last line or two>?) and you’ll have it?
LBNLOn Tue, Mar 15, 2011 at 6:32 AM, Alexander email@example.com:
I’m searching for a way to configure RT to send me a mail if I make a
change over the Web but not if i make a change over email.
Under preferences there is a config “Should RT send you mail for ticket
updates you make?” but it does not discriminate between web and mail.
Thank you for any help!