German "umlaute" kill text lines in ticket updates

RT Users
1

Dear RT-users,

when I enter text with german “umlaute” (ä, ö, ü) into the comment or
correspond form of RT (3.0.7_01, Server running on Solaris 5.9, Client
OS: Mac OS 9.2 english), all characters including and after the umlaut
disappear. When the identical text is entered by mail, everything is
ok.

Any idea, what could be the problem here?

Thanks a lot in advance

frank

Frank Thommen, Informatik Support Gruppe, D-INFK, ETH Zuerich
E-Mail: fthommen@inf.ethz.ch; Tel: +41-1-63 27208 (Mo-Do)
Web: http://www.isg.inf.ethz.ch

2

Dear RT-users,

when I enter text with german “umlaute” (ä, ö, ü) into the comment or
correspond form of RT (3.0.7_01, Server running on Solaris 5.9, Client
OS: Mac OS 9.2 english), all characters including and after the umlaut
disappear. When the identical text is entered by mail, everything is
ok.

Any idea, what could be the problem here?

Yes. It’s something we’ve fixed in 3.0.8pre2. The web server was getting
confused and thinking that you were entering text in iso-8859-1 when you
were in fact using unicode.

-jesse

Thanks a lot in advance

frank

Frank Thommen, Informatik Support Gruppe, D-INFK, ETH Zuerich
E-Mail: fthommen@inf.ethz.ch; Tel: +41-1-63 27208 (Mo-Do)
Web: http://www.isg.inf.ethz.ch

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