Generic "Tickets where I participate" query

Hello together,

I have another newbie question, where I can’t find anything in the Wiki: For some of our users I want to have a query which shows “all tickets, where they are participating” either as requestor or CC or AdminCC. Much like the Tickets-I-Own list available by default.

For a single user I have manually put together the corresponding query, but obviously this isn’t really maintainable. Is there a simple way of having the currently logged in user available in such a query which I can then save as global saved search?

Yours sincerely,
Torben Nehmer

Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Phone: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer@cancom.de mailto:torben.nehmer@cancom.de

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Hello together,

I have another newbie question, where I can’t find anything in the
Wiki: For some of our users I want to have a query which shows “all
tickets, where they are participating” either as requestor or CC or
AdminCC. Much like the Tickets-I-Own list available by default.

For a single user I have manually put together the corresponding
query, but obviously this isn’t really maintainable. Is there a simple
way of having the currently logged in user available in such a query
which I can then save as global saved search?

Torben -
Absolutely. Load your query and then click the “advanced” link,
and in the top pane replace your username with

__CurrentUser__

…then go back to the “edit search” link and save your new search as a
global or group search.

/Ole Craig
Security Engineer
Team lead, customer support

ocraig@stillsecure.com
303-381-3824 direct
303-381-3802 support
303-381-3880 fax

www.stillsecure.com