I am using RT version 3.0.4 and I’d like to add some functionality to
the system so that we can use it to track internal development.
My managers have requested a way to get reports from RT (All tickets
under x Custom Field, All tickets owned by x user, All tickets by x
date, etc) with all comments for each ticket included. Is there an easy
way to implement this, or has it already been done? The goal is either
a file or a page that can be printed in one shot, instead of doing a
search for the tickets that match the criteria, then printing each
Also, they would like to add a status (“In Testing”) and rename
"Stalled" to “On Hold”. How hard is this to accomplish?
Note - I have about zero perl knowledge >.<
Thanks for your help and time,
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