Generating a Report based on a Custom Field

Hi,

Management would like the ability to generate reports based on custom
fields.

Example:

A queue has a custom field can TicketType which can have the possible values
of Bug, Suggestion, Question …

I need to create a report showing the distribution of these Ticket Types in
a Queue.

Has anyone attempted such a thing. If so, can you point in the right
direction?

Thanks,

SH

Scott Hebert
Group Leader - Engineering Support Group
Military Simulation and Training
CAE Inc.

Scott Hebert <scott@cae.com> wrote:

> Management would like the ability to generate reports based

> on custom fields.

[snip happens]

> Has anyone attempted such a thing. If so, can you point in

> the right direction?

Have a look at the bug list for RT.

http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html

Michael

--

Michael S. Liebman

Viacom Networks N.O.C. ENGINEERING

Email: michael.liebman@mtvstaff.com

Phone: 631-435-4900 x3304

Fax: 631-231-8051

Thanks for the response.

I tried the BugList.html but I only see a count of unfiled tickets. It
seems that the Custom Fields aren’t getting loaded. I modified
BugList.html to load my queue and two of my custom fields. I’m wondering
if the Fields need a certain structure or type.

Thanks,

SH

Liebman, Michael wrote:> Scott Hebert scott@cae.com wrote:

Management would like the ability to generate reports based
on custom fields.
[snip happens]
Has anyone attempted such a thing. If so, can you point in
the right direction?

Have a look at the bug list for RT.
http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html

Michael


Michael S. Liebman
Viacom Networks N.O.C. ENGINEERING

Email: michael.liebman@mtvstaff.com
Phone: 631-435-4900 x3304
Fax: 631-231-8051

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It’s working now.

I realized that I didn’t have a guest user setup with the correct access
rights.

Thanks,

SH

Scott Hebert wrote: