Hi,
Management would like the ability to generate reports based on custom
fields.
Example:
A queue has a custom field can TicketType which can have the possible values
of Bug, Suggestion, Question …
I need to create a report showing the distribution of these Ticket Types in
a Queue.
Has anyone attempted such a thing. If so, can you point in the right
direction?
Thanks,
SH
Scott Hebert
Group Leader - Engineering Support Group
Military Simulation and Training
CAE Inc.
Scott Hebert <scott@cae.com> wrote:
> Management would like the ability to generate reports based
> on custom fields.
[snip happens]
> Has anyone attempted such a thing. If so, can you point in
> the right direction?
Have a look at the bug list for RT.
http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html
Michael
--
Michael S. Liebman
Viacom Networks N.O.C. ENGINEERING
Email: michael.liebman@mtvstaff.com
Phone: 631-435-4900 x3304
Fax: 631-231-8051
Thanks for the response.
I tried the BugList.html but I only see a count of unfiled tickets. It
seems that the Custom Fields aren’t getting loaded. I modified
BugList.html to load my queue and two of my custom fields. I’m wondering
if the Fields need a certain structure or type.
Thanks,
SH
Liebman, Michael wrote:> Scott Hebert scott@cae.com wrote:
Management would like the ability to generate reports based
on custom fields.
[snip happens]
Has anyone attempted such a thing. If so, can you point in
the right direction?
Have a look at the bug list for RT.
http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html
Michael
–
Michael S. Liebman
Viacom Networks N.O.C. ENGINEERING
Email: michael.liebman@mtvstaff.com
Phone: 631-435-4900 x3304
Fax: 631-231-8051
_______________________________________________ rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users Have you read the FAQ?
The RT FAQ Manager lives at http://fsck.com/rtfm
It’s working now.
I realized that I didn’t have a guest user setup with the correct access
rights.
Thanks,
SH
Scott Hebert wrote: