Gather multiple tickets in one message by rt-crontool

RT Users
1

Hi.

I’d like to notify my customers if they have unanswered (by them) tickets.
I do it via rt-crontool and almost finished, but there is one little issue
i’d like to fix: normally, client will get one email for every ticket that
match criteria, and I’d like to gather all tickets (subjects with links) in
one email and send only this one message to client.

Is it possible to do?

Thanks.

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658

2

I’d like to notify my customers if they have unanswered (by them) tickets. I do it via
rt-crontool and almost finished, but there is one little issue i’d like to fix: normally,
client will get one email for every ticket that match criteria, and I’d like to gather all
tickets (subjects with links) in one email and send only this one message to client.

Is it possible to do?

Unfortunately, rt-crontool processes one ticket at a time, so batching
is hard without some interesting coding.

-kevin

3

yeah… well i was trying to gather processed tickets in external temp file
and post-process them in the same file where i call rt-crontool (and it
might actuall work), but later i decided to cancel this idea - too
complicated for my tasks)On Wed, Aug 22, 2012 at 3:58 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Aug 20, 2012 at 08:21:23PM +0200, Jack Zabolotnyi wrote:

I’d like to notify my customers if they have unanswered (by them)
tickets. I do it via
rt-crontool and almost finished, but there is one little issue i’d
like to fix: normally,
client will get one email for every ticket that match criteria, and
I’d like to gather all
tickets (subjects with links) in one email and send only this one
message to client.

Is it possible to do?

Unfortunately, rt-crontool processes one ticket at a time, so batching
is hard without some interesting coding.

-kevin

Jack Zabolotnyi
Arces Network, LLC

e: jzabolotnyi@arces.net
w: http://www.arces.net

PGP key: 2048R/7F2AB658 2012-07-02
PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658