FYI - import-1.0-to-2.0 (couldn't create User for...)


#1

Jesse,

The import fails when a ticket is being imported that has a requestor equal
to an owner…

For example fred@nha.co.za is an engineer who responds to client requests,
but has also requested help via rt and therefore has tickets that he is the
owner for and tickets that he is the requestor for.

I have included a snippet from the output of the import for your reference.

couldn't create User for fred@nha.co.za: Email in use 268...transactions: 709.710.711.

Note: Ticket 268 is the first ticket where fred@nha.co.za is the requestor
and not the owner

Otherwise it is very impressive to see the script race through the
database and perform the import. Well done!

Regards
Jens


#2

*The import fails when a ticket is being imported that has a requestor equal
*to an owner…

what version have you tried ?

rt-1-3-94 should actually solve all problems.

( i have imported approx. 3000 tickets)

greetings

christian