FYI: (_rt_system) RT Actions Complete]

Hi all,

First, see below please.

So how do I close a ticket then?

%RT RESOLVE 24139
%RT RESOLVE 24140

did not help, it said I had no permission (which is funny, I am the queue
admin).

Regards
OlafSubject: [TRMD #0] (_rt_system) RT Actions Complete
Date: Mon, 19 Nov 2001 14:43:01 +0100
From: Olaf Zaplinski via RT rt@bs1.transmedia.de
Reply-To: Olaf Zaplinski via RT rt@bs1.transmedia.de
To: o.zaplinski@mediascape.de

Thank you for taking some action:

%RT user ozaplinski
RT: Username ozaplinski noticed.
pass ***** RT: You are now authenticated as ozaplinski.
%RT SET status 24139 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24140 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24143 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24164 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24166 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24171 closed
RT: You are now authenticated as ozaplinski.
%RT SET status 24172 closed
RT: You are now authenticated as ozaplinski.

-------------------------------------------- Managed by Request Tracker

Hello,

I utilized existing contrib condition OwnerChange (I suggest to move
it into rt-addons/Conditions) not for only notifing on ‘Give’, but also
on ‘Steal’. There wasn’t any action for old owner notifycation so
I’ve done the one (see the attachment).

Example scrips:
OnOwnerChange NotifyOwnerAsComment with template Give
OnOwnerChange NotifyOldOwner with template Steal

Example Templates:
–Give:
Request #{$Ticket->id} has been given to you on
{$Transaction->CreatedAsString} by {$Transaction->CreatorObj->RealName}.

Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
–Steal:
Request #{$Ticket->id} has been stollen from you on
{$Transaction->CreatedAsString} by {$Transaction->CreatorObj->RealName}.

Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

I am sure it is not briliant code but I could be a good kick-off for other
contrib rt-users.

Greets

Jan Okrouhly
-----------------------------------------±----okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: (420 19) 7491588
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI404
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

NotifyOldOwner.pm (1.12 KB)

insert_action_NotifyOldOwner.pl (1.47 KB)