FW: RT Create Ticket display screen

RT Users
1

Kenn,

DISCLAIMERS: RT 3.6.5 with FC8

I just did this, this is how I did it. I’m sure there is a better way,
and I welcome a more elegant fix from the RT gurus out there. However,
here it is.

I edited {server_root}/html/Ticket/Create.html, and moved the code
located on or about line 152 with beginning of the table record
(ignore the lines with the *'s):

*** START of CODE ***

<&|/l&>Describe the issue below:
% if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> %}
*** END of CODE ***

to just below the tag (on or about line 115). You’ll know this is
the area, the whole “Subject” stuff is here just above it. My previous
life as a SissyMin says to back up the original file in case it doesn’t
work, but it did for me.

Restart httpd, and the “Describe…” section will now be right below the
Subject line.

Now, if I could only do manipulation of the Object descriptions as
easily… :slight_smile:

…k

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth

Crocker
Sent: Monday, June 23, 2008 1:15 PM
To: rt Users
Subject: [rt-users] RT Create Ticket display screen

To all users,

Does anyone know how to move the “Describe the issue below” box
just

2

Kevin,

I'm definitely gonna give this a try. I assume I can create a copy in

my “local” directory and make the changes there. I’ll let you know how
it works. Too bad there isn’t a way to prioritized the CF’s displayed as
well. But THANKS!

Kenn
LBNLOn 6/23/2008 2:51 PM, Kevin Freels wrote:

Kenn,

DISCLAIMERS: RT 3.6.5 with FC8

I just did this, this is how I did it. I’m sure there is a better way,
and I welcome a more elegant fix from the RT gurus out there. However,
here it is.

I edited {server_root}/html/Ticket/Create.html, and moved the code
located on or about line 152 with beginning of the table record
(ignore the lines with the *'s):

*** START of CODE ***

<&|/l&>Describe the issue below:
% if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> %}
*** END of CODE ***

to just below the tag (on or about line 115). You’ll know this is
the area, the whole “Subject” stuff is here just above it. My previous
life as a SissyMin says to back up the original file in case it doesn’t
work, but it did for me.

Restart httpd, and the “Describe…” section will now be right below the
Subject line.

Now, if I could only do manipulation of the Object descriptions as
easily… :slight_smile:

…k
-=-=-=-

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth

Crocker
Sent: Monday, June 23, 2008 1:15 PM
To: rt Users
Subject: [rt-users] RT Create Ticket display screen

To all users,

Does anyone know how to move the “Describe the issue below” box
just
below the "Subject Box? I’m getting a bunch of Custom Fields inserted
in-between and I would like THEM to be last, on the bottom of the
page.
Help? Thanks, in advance.

Kenn
LBNL

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