FW: RT 4.0.8 + Fedora 16 - Almost There

RT Users
1

Hi All,

I have managed to install RT4.0.8 on Fedora 16, but when I launch RT from a browser, I am getting:

You’re almost there!

You appear to have installed RT’s web interface correctly but not yet configured your web server to “run” the RT server which powers the web interface. The next step is to edit your web server’s configuration file to instruct it to use RT’s fastcgi or mod_perl handler.

I have tried to follow the instructions in order to configure RT to work with Apache 2 + mod_perl but surely, I am missing some configuration and cannot figure out what it is.

Any help would be much appreciated.

Attached is the http.conf file.

NB: I have also added “LoadModule perl_module modules/mod_perl.so” to http.conf. Is that necessary?

Thanks in anticipation,

Regards,
Walid

httpd.conf (34.4 KB)

2

I have tried to follow the instructions in order to configure RT to work with Apache 2 + mod_perl but surely, I am missing some configuration and cannot figure out what it is.

It’s worth checking your error logs and possibly dialing Apache’s
error log up to debug if you think there are weird problems.

You don’t really need to make these two global changes

Any help would be much appreciated.

#DocumentRoot “/var/www/html”
DocumentRoot “/opt/rt4/share/html”

This should be changed to whatever you set DocumentRoot to.

#<Directory “/var/www/html”>
<Directory “/opt/rt4/share/html”>

Since you’re setting DocumentRoot in your VirtualHost directive

-kevin

3

Hi Kevin,

Thanks for your response.

Looking at /etc/httpd/logs/error_log, I see this entry:

[…] [error] [client ::1] File does not exist: /opt/rt4/share/html/favicon.ico

This leads me to believe that something went wrong with the installation

ls -l /opt/rt4/share/html/

drwxr-xr-x. 10 root bin 4096 Nov 27 16:33 Admin
drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Approvals
drwxr-xr-x. 4 root bin 4096 Nov 27 16:34 Articles
-rw-r–r–. 1 root bin 2263 Nov 27 16:33 autohandler
drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Dashboards
-rw-r–r–. 1 root bin 2285 Nov 27 16:34 dhandler
drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Download
drwxr-xr-x. 15 root bin 4096 Nov 27 16:33 Elements
drwxr-xr-x. 4 root bin 4096 Nov 27 16:33 Helpers
-rw-r–r–. 1 root bin 5163 Nov 27 16:33 index.html
drwxr-xr-x. 3 root bin 4096 Nov 27 16:34 Install
-rw-r–r–. 1 root bin 2231 Nov 27 16:33 l
-rw-r–r–. 1 root bin 2188 Nov 27 16:33 l_unsafe
drwxr-xr-x. 5 root bin 4096 Nov 27 16:34 m
drwxr-xr-x. 9 root bin 4096 Nov 27 16:34 NoAuth
drwxr-xr-x. 2 root bin 4096 Nov 27 16:34 Prefs
drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 REST
drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Search
drwxr-xr-x. 5 root bin 4096 Nov 27 16:33 SelfService
drwxr-xr-x. 5 root bin 4096 Nov 27 16:33 Ticket
drwxr-xr-x. 2 root bin 4096 Nov 27 16:34 Tools
drwxr-xr-x. 2 root bin 4096 Nov 27 16:33 User
drwxr-xr-x. 3 root bin 4096 Nov 27 16:33 Widgets

Does this look OK?

Thanks in anticipation.

Regards,
WalidFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: quinta-feira, 29 de Novembro de 2012 16:52
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] FW: RT 4.0.8 + Fedora 16 - Almost There

I have tried to follow the instructions in order to configure RT to work with Apache 2 + mod_perl but surely, I am missing some configuration and cannot figure out what it is.

It’s worth checking your error logs and possibly dialing Apache’s error log up to debug if you think there are weird problems.

You don’t really need to make these two global changes

Any help would be much appreciated.

#DocumentRoot “/var/www/html”
DocumentRoot “/opt/rt4/share/html”

This should be changed to whatever you set DocumentRoot to.

#<Directory “/var/www/html”>
<Directory “/opt/rt4/share/html”>

Since you’re setting DocumentRoot in your VirtualHost directive

-kevin

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