FW: multiple logins

RT Users
1

More info:

I have a DNS entry of “qaserv_rt” and in my VirtualHost I have
ServerName “qaserv_rt”.

As I mentioned at the start of this thread, I am forced to re-login at
every click. This is out of my httpd/access_log:

172.30.237.58 - - [16/Jun/2005:09:25:51 -0400] “GET / HTTP/1.1” 200 2765
“-” “Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:25:51 -0400] “GET /NoAuth/webrt.css
HTTP/1.1” 200 12414 “http://qaserv_rt/” “Mozilla/4.0 (compatible; MSIE
6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:25:51 -0400] “GET
/NoAuth/images//bplogo.gif HTTP/1.1” 304 - “http://qaserv_rt/”
“Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:03 -0400] “GET /NoAuth/webrt.css
HTTP/1.1” 200 12414 “http://qaserv_rt/” “Mozilla/4.0 (compatible; MSIE
6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:02 -0400] “POST / HTTP/1.1” 200
9418 “http://qaserv_rt/” “Mozilla/4.0 (compatible; MSIE 6.0; Windows NT
5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:06 -0400] “GET /NoAuth/webrt.css
HTTP/1.1” 200 12414 “http://qaserv_rt/Search/Build.html” “Mozilla/4.0
(compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:06 -0400] “GET /Search/Build.html
HTTP/1.1” 200 2774 “http://qaserv_rt/” “Mozilla/4.0 (compatible; MSIE
6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:15 -0400] “GET /NoAuth/webrt.css
HTTP/1.1” 200 12414 “http://qaserv_rt/Search/Build.html” “Mozilla/4.0
(compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:14 -0400] “POST /Search/Build.html
HTTP/1.1” 200 22801 “http://qaserv_rt/Search/Build.html” “Mozilla/4.0
(compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:21 -0400] “GET /NoAuth/webrt.css
HTTP/1.1” 200 12414 “http://qaserv_rt/Tools/Offline.html” “Mozilla/4.0
(compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”
172.30.237.58 - - [16/Jun/2005:09:26:20 -0400] “GET /Tools/Offline.html
HTTP/1.1” 200 2777 “http://qaserv_rt/Search/Build.html” “Mozilla/4.0
(compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)”

In doing some research I see that I should have the “UseCanonicalName”
directive in Apache set to “off”, which it is.

Also, reviewing my RT_SiteConfig.pm I see the line below. Could this be
the problem?

Set($WebBaseURL , “http://RT::WebBaseURL.not.configured:80”);

I am betting this has come up in the past.

So I now have my DNS set properly, I can use the DNS entry to get to RT.
I then login, but then anytime I change menu location I am forced to
login again.

The ServerName in my VirtualHost matches the DNS entry and the URL I am
using.
I have UseCanonicalName set to off

I am betting it is something I forgot to change in RT_SiteConfig.pm that
acts like a base name for links. Suggestions …

/mike

ATT168652.txt (182 Bytes)

2

Dwyer, Mike # ATLANTA wrote:

More info:

I have a DNS entry of “qaserv_rt” and in my VirtualHost I have
ServerName “qaserv_rt”.

Last time I looked, DNS-names with underscores were “illegal” (or only
used for special purposes like MS-AD/Kerberos).

So, I’d start with giving your hosts valid names.

Rainer

3

I had the same problem and that fixed it for me.

Cheers, Alex.

4

More info:

I have a DNS entry of “qaserv_rt” and in my VirtualHost I have
ServerName “qaserv_rt”.

Last time I looked, DNS-names with underscores were “illegal” (or only
used for special purposes like MS-AD/Kerberos).

Um, almost.

Hostname may not contain underscores. Other components of the domain
name, which are never used as names for hosts, may.

http://www.dns.net/dnsrd/trick.html#legal-hostnames

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me