FW: Emails not going out, skipping - SOLVED

All,

First off, many thanks go out to both Jesse and Kenn for the replies. I
already had the NotifyActor set to actually notify the actor (1), but I
checked my typing on that variable to make sure.

It ended up being the RTAddressRegexp entry. I had looked at it a few
times and after receiving Jesse’s email, I looked at it once again and
found that I had one too many escapes (/) in it. Once I fixed that, all
emails now appear to be going. (Especially those to my boss :wink: )

Since the box that RT is running on is used only for RT and for my own
MySQL development/testing, there aren’t any other local users, and due
to our naming conventions, there won’t be any users with “rt-” in the
username, so I changed (after fixing my original error) the regex to:

Set($RTAddressRegexp, ‘^(.rt-@OURDOMAIN.com)$’);

Thanks again to the list.

Have a great day,
Bill Danforth

Bill Danforth
IT Systems Administrator
billd@mjhallandcompany.com

Stockton, CA 95202
Phone
Fax

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Sent: Tuesday, May 25, 2010 4:21 PM
To: Bill Danforth
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Emails not going out, skipping

appears to point to this RT instance.
Skipping (/usr/

local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

I suspect your RtAddressRegexp may be set up a bit funny.