FW: Emails not going out, skipping - SOLVED


First off, many thanks go out to both Jesse and Kenn for the replies. I
already had the NotifyActor set to actually notify the actor (1), but I
checked my typing on that variable to make sure.

It ended up being the RTAddressRegexp entry. I had looked at it a few
times and after receiving Jesse’s email, I looked at it once again and
found that I had one too many escapes (/) in it. Once I fixed that, all
emails now appear to be going. (Especially those to my boss :wink: )

Since the box that RT is running on is used only for RT and for my own
MySQL development/testing, there aren’t any other local users, and due
to our naming conventions, there won’t be any users with “rt-” in the
username, so I changed (after fixing my original error) the regex to:

Set($RTAddressRegexp, ‘^(.rt-@OURDOMAIN.com)$’);

Thanks again to the list.

Have a great day,
Bill Danforth

Bill Danforth
IT Systems Administrator

Stockton, CA 95202

This e-mail and any attached document(s) are intended only for the use of the individual or entity to whom or to which it is addressed and may contain information that is privileged, confidential, proprietary, trade secret and exempt from disclosure. If the reader(s) of this message is not the intended recipient(s) or an employee or agent responsible for delivering the message to the intended recipient(s), you are hereby notified that any dissemination, distribution, or reproduction of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately and destroy the original message and any attachment(s).From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, May 25, 2010 4:21 PM
To: Bill Danforth
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Emails not going out, skipping

appears to point to this RT instance.
Skipping (/usr/


I suspect your RtAddressRegexp may be set up a bit funny.