FW: Custom Fields available in SeflService?

RT Users
1

Hello,

I would like for users to be able to select an “urgency” custom field
when they log in to self service and create a new ticket.

I have successfully created the custom field and it is viewable/editable
by staff, however I cannot get it to appear in self service when users
are creating a new ticket. Oddly, the custom field IS visible to self
service users after a ticket has been created.

What am I missing?

Much appreciated,

Paul

RT 3.8.7

OS OEL 5.4 64bit

Apache 2.2.3

mysql 5.0.77

2

What am I missing?
Have you given unprivileged users the rights to edit this field?

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