I would like for users to be able to select an “urgency” custom field
when they log in to self service and create a new ticket.
I have successfully created the custom field and it is viewable/editable
by staff, however I cannot get it to appear in self service when users
are creating a new ticket. Oddly, the custom field IS visible to self
service users after a ticket has been created.
What am I missing?
OS OEL 5.4 64bit