Fw: clone SpawnChildTicket

Hi all

I am trying to develop a proof of concept to my company. I have successfully installed RT with inbound and outbound email facility.
I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i have installed the plugin. but when ever a child/depneded tickets is commented, I cannot see the comments copied back to the parent ticket.
can you please suggest

Regards
NARESH

Hi all
I am kind of new to RT can you please suggest.

I am trying to develop a proof of concept to my company. I have successfully installed RT with inbound and outbound email facility.
I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i have installed the plugin. but when ever a child/depneded tickets is commented, I cannot see the comments copied back to the parent ticket.
can you please suggest

Regards
NARESH

Naresh,

I believe there is a scrip in the RT wiki that uploads time to any and all
parents of a child ticket. Perhaps, you could use that scrip as an example
of how to update the tickets above the child and modify it to do the same
for comments.

KennOn Thu, Apr 25, 2013 at 4:28 PM, naresh reddy nareshbtech@yahoo.com wrote:

Hi all
I am kind of new to RT can you please suggest.

I am trying to develop a proof of concept to my company. I
have successfully installed RT with inbound and outbound email facility.
I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i
have installed the plugin. but when ever a child/depneded tickets is
commented, I cannot see the comments copied back to the parent ticket.
can you please suggest

Regards
NARESH