Hi Richard, Henning,
I am looking at doing the exact same modification. I am a bit lost on the
Mason stuff, but slowly getting there and will keep you posted. Please do
Jesse, or someone,
It would be much appreciated if you could give some pointers as to where,
other than Update.html, I should look. I realize this is a very broad
question, but I will ask them more specifically as I go along. Any help
Rehan van der MerweFrom: Richard Soderberg [mailto:email@example.com]
Sent: Monday, October 15, 2001 5:20 PM
To: Henning Wackernagel
Subject: RE: [rt-users] Can I do this?
I’m looking at WebRT/html/Ticket/Update.html, which specifies
for the form elements that provide the Comments functionality. If you
added a new INPUT to Update.html, you could modify
WebRT/html/Ticket/Display.html to detect that new form element and send
the email to the user for only that comment.
(a tip: when modifying WebRT/html/Ticket/Update.html, save your
modifications to local/WebRT/html/Ticket/Update.html)
I don’t believe that this would require modifying any of the lib/RT/*.pm
files, especially if there’s an email function exposed somewhere that
you could harness to make it do this.
Jesse, would this be a feature that would be useful to RT in general?
[mailto:firstname.lastname@example.org]On Behalf Of Henning Wackernagel
Sent: Monday, October 15, 2001 11:07 AM
Subject: [rt-users] Can I do this?
If a comment is added to a ticked the writer wants to send
to an other person (E-Mail). He want not to add this person to the
watchers to this ticket, only for this comment. Is there a
add the E-Mail address to a comment?
If someone opens a comment in a ticket he can change the watchers but
only for the commplete ticket.
We use RT 2.0.8.
Schlund + Partner AG
Erbprinzenstr. 4 - 12 Mail: email@example.com
76133 Karlsruhe Tel: 0721 / 91374-0