Where is the function held that reopens a stalled ticket when a user
replies? I found a Scrip called On Correspond Open Tickets – but I’m
not sure if that is the right thing – and I’m not sure how that interacts
with stalled tickets if it is the right thing.
We’re considering adding some new statuses and would want similar things to
happen – so I just need to familiarize myself with how that works.
Max McGrath https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21