Full self-service 'new ticket' for unpriv users?

RT Users
1

Hello list,
I’m trying to manage with unprivileged users. On the self service page for new tickets, the users aren’t seeing custom fields. Is it possible to make the ticket submission self service page show custom fields?

William

2

Edsall,

The ability to see a Custin Field is a privilege that has to be granted.
check into Privileges/permissions.

KennOn Tue, Mar 19, 2013 at 5:36 AM, Edsall, William (WJ) WJEdsall@dow.comwrote:

Hello list,****

I’m trying to manage with unprivileged users. On the self service page for
new tickets, the users aren’t seeing custom fields. Is it possible to make
the ticket submission self service page show custom fields? ****

William ****