OK, I sent this to Jesse, but realized I might also be better off (and
Jesse would be better off grin) if I sent this to the list itself.
I had the old “webrt” debian package installed. In its configs, it’d
asked me for “what to call the RT system”, so I called it “ByramRT”,
because that seemed like a nice name. and then later promptly forgot all
about it. When I moved to the 2.0.x tarball, I followed the suggestions
which said “don’t pollute the namespace, use your hostname”. I then
happily imported my data…keyed off ByramRT.
Now I’ve got two names in the system (from the old system, and from the
new system), and it’s torqueing the entire thing as you can well
imagine. Any time someone replies to, say “rt.OURDOMAIN.com #NNN”, they
get a response from “ByramRT #XXX”, thanking them for starting a ticket
up, etc. etc.
Is there any clean way of solving this? Somehow I have the feeling this
is going to be one of those “dump the DB, trash it and start over” but
I’d really prefer NOT to do that.