Front-end improvements to RT

I’ve been working to make a number of front-end improvements to RT
within our organization. I was wondering if there was any work going on
to the front-end to make RT look and feel a little better and if I might
be able to contribute to that end.

For example, I’ve been creating a number of in-place editors that allow
users of JavaScript-enabled browsers (mostly IE and FF), to edit tickets
without reloading the page. I’ve also implemented a filter for removing
any transaction from the history that is not a Create, Comment, or
Correspond, since some of our users don’t really care for the other
information.

Ultimately, I would like to see extensive use of CSS and cleaner HTML
make such extensions easier as well since I’ve had to hack the Mason
templates quite a bit just to get the infrastructure in place. I’ve been
using RT since 3.0 and have noticed that this has improved
incrementally, but a lot of work really remains in 3.4. (I haven’t yet
tried 3.6, but from what I’ve seen of the 3.6 this is still not very
different.)

I’m a long-time fan of RT and would like to contribute in this area. I
can send a tarball of the improvements we’re currently using if anyone
is interested.

Cheers,
Sterling

Andrew Sterling Hanenkamp
Interaction Developer
Boomer Consulting, Inc.

andrew.hanenkamp@boomer.com
1-785-537-2358 x17
1-888-266-6375 x17

610 Humboldt St.
Manhattan, KS 6502
http://www.boomer.com

Ultimately, I would like to see extensive use of CSS and cleaner HTML
make such extensions easier as well since I’ve had to hack the Mason
templates quite a bit just to get the infrastructure in place. I’ve been
using RT since 3.0 and have noticed that this has improved
incrementally, but a lot of work really remains in 3.4. (I haven’t yet
tried 3.6, but from what I’ve seen of the 3.6 this is still not very
different.)

I’d love it if you could have a look at RT 3.6, since we extensively
redid the UI last year. Contributions of new and extended CSS themes
would be great.

-jesse

Jesse Vincent wrote:> On Fri, Dec 01, 2006 at 04:07:00PM -0600, Andrew Sterling Hanenkamp wrote:

Ultimately, I would like to see extensive use of CSS and cleaner HTML
make such extensions easier as well since I’ve had to hack the Mason
templates quite a bit just to get the infrastructure in place. I’ve been
using RT since 3.0 and have noticed that this has improved
incrementally, but a lot of work really remains in 3.4. (I haven’t yet
tried 3.6, but from what I’ve seen of the 3.6 this is still not very
different.)

I’d love it if you could have a look at RT 3.6, since we extensively
redid the UI last year. Contributions of new and extended CSS themes
would be great.

I love that new UI by the way. I installed RT 3.6 using Debian’s
request-tracker3.6 package and I love the new UI. I installed it to manage
help/newbie requests on the shell server I run as a hobby so I could learn
it quickly for work but discovered the new interface by accident. Wow, I
hope we get this at work sometime soon! About the only thing I could ask
for is if the quickboxes at the top defaulted to closed instead of open
when you open a ticket, or if there was a way you could set that in the
preferences…