From Ticket transaction custom fields to Ticket custom fields

RT Users
1

Hi all,

I asked this before but obviously with too many words since i never got an
answer. So here goes again.

Can i change a Custom field’s Applies to -attribute from “Ticket
Transactions” to “Tickets” without all heck breaking loose, on a queue
already using said custom attribute?

If not, what heck would break loose and how can it be avoided?

The RT used is version 3.6.5.

Best regards,
~Robin Lauren

2

Hi all,

I asked this before but obviously with too many words since i never got an
answer. So here goes again.

Can i change a Custom field’s Applies to -attribute from “Ticket
Transactions” to “Tickets” without all heck breaking loose, on a queue
already using said custom attribute?

No. I’d recommend creating a new CF and disabling the old one.

If not, what heck would break loose and how can it be avoided?

You’d lose all your existing data. (Well, it wouldn’t be deleted, but it
would be hidden away and potentially a bit hard to reconstruct.)