From: Request Tracker


#1

Ok, I know I asked about the subject lines yesterday, so I should
already know the answer, but I’ll ask anyway. :slight_smile:

Is there an easy way to change who the mail messages come from?

Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
http://www.enel.ucalgary.ca/


#2

Is there an easy way to change who the mail messages come from?

Ehm … the person who handles a request should have his/hers name at the
From-line?

Maybe with an additional " via RT" added to it? You might remove that in
lib/rt/tools/mail.pm or something like that. Use grep to find “via RT” :slight_smile:

“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”

  • Bertrand Russell

#3

Tobias Brox wrote:

Is there an easy way to change who the mail messages come from?

Ehm … the person who handles a request should have his/hers name at the
From-line?

Maybe with an additional " via RT" added to it? You might remove that in
lib/rt/tools/mail.pm or something like that. Use grep to find “via RT” :slight_smile:

Ok, I am sorry. I was not clear:

I meant the auto reply. e.g.:

Subject:
[ECEHELP #19] (compgen) Testing
Date:
Wed, 7 Jun 2000 08:47:59 -0600 (MDT)
From:
Request Tracker help@enel.ucalgary.ca
To:
rmillis@enel.ucalgary.ca

This message is an automatic reply from the Request …

But I see the end result is the same as my question yesterday.:slight_smile:

Thanks!


#4

I meant the auto reply. e.g.:

Ah. I don’t think that either is configurable. Check
lib/rt/support/mail.pm, search for “Request Tracker” there, and replace it
with whatever you like.

“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”

  • Bertrand Russell

#5

Ah. I don’t think that either is configurable.

BTW, this will be covered in RT2, it will be possible to edit the headers
of the mail directly in the templates in RT2.

“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”

  • Bertrand Russell