From Inbox to Ticket

Hi there,

I was wondering if anyone could help me out. What I want to do is to create
a back-up of whatever tickets come in, in the event the request tracker
system fails. As such the most feasible plan is to have an application like
fetchmail to basically read the inbox of a particular mailbox and forward
the messages as tickets to the RT system. I tried following the steps on
this wiki

while customizing it to suit my needs. However I seem to be hitting a dead
end since I am using a local system instead of an online internet
mailserver. Could anyone help me out here please?
Thanks!

Best regards,
Jeevan

View this message in context: http://requesttracker.8502.n7.nabble.com/From-Inbox-to-Ticket-tp57336.html

Hi, just take regular backups of your SQL server. If mail fails the sending party should retry. If your system is down for longer than the mail retry limit a) the sender will be notified by their mail server and b) presumably you will notice if your server is down for 5 days.

One thing to watch out for that I have encountered previously is if the rt thread handling the incoming message runs out of memory and dies you will lose the messageā€¦ But if my memory serves me right we saw this only on outbound correspondence (ie a ticket reply from rt to the requester), not inbound.

Regards,
Chris Herrmann
Far Edge
+612 84251400
+614 03393309
http://www.faredge.com.au

Hi,

Thanks for the information!
Will look into it.

Best regards,
Jeevan

View this message in context: http://requesttracker.8502.n7.nabble.com/From-Inbox-to-Ticket-tp57342p57343.html