From address in notification

RT Users
1

Hi,

I am a member of a queue. When I get a notification about new mail,
rt puts in the From- line the name of the requestor with the queue’s
e-mail address.
Can I make rt put the requestor’s e-mail address instead of the queue’s
address in the From- line for the queue members notification mail ?

Thanx for help

Andre
Andre Esser
mail@snyrre.de

2

That would be counter to how RT is supposed to work. The whole point is that
RT substitutes its address for the requestor’s and then takes care of forwarding
the message to the requestor for you.On Thu, Oct 12, 2000 at 12:32:59PM +0200, Andre Esser wrote:

Hi,

I am a member of a queue. When I get a notification about new mail,
rt puts in the From- line the name of the requestor with the queue’s
e-mail address.
Can I make rt put the requestor’s e-mail address instead of the queue’s
address in the From- line for the queue members notification mail ?

Thanx for help

Andre

Andre Esser
mail@snyrre.de

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jesse reed vincent — root@eruditorum.org — jesse@fsck.com
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that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
-robin@apocalypse.org

3

I am a member of a queue. When I get a notification about new mail,
rt puts in the From- line the name of the requestor with the queue’s
e-mail address.
Can I make rt put the requestor’s e-mail address instead of the queue’s
address in the From- line for the queue members notification mail ?

I’m sure you can, but the whole point is you can reply to them via RT, which logs the corresspondance, and sends it on to them. Kinda the point.

-Feargal.

Feargal Reilly,
Systems Administrator,
The CIA.
+353-86-8157621