FriendlyFromLineFormat

Hi,

      I have been looking at the $FriendlyFromLineFormat option. Is

there a way to change it per-queue? Some of our queues we don’t want the
users name to be in it, we just want to use the queue name or queue
email address.

The problem is, we use RT for two different systems. One for tracking
emails from the public, another tracking requests from clients. Clients
need to know who has sent them the response, but we don’t want to public
queues to know who has sent them an email.

If it’s not possible on a queue basis, can we show just the queue name
as the friendly from line?

Thanks.

I found a solution to this.

I copied the default Correspondence template and added From: “Friendly
Name Here” on the second line. Looks like I just need ot do this for
each queue as required.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 10 December 2008 16:01
To: RT Users
Subject: [rt-users] FriendlyFromLineFormat

Hi,

      I have been looking at the $FriendlyFromLineFormat option. Is

there a way to change it per-queue? Some of our queues we don’t want the
users name to be in it, we just want to use the queue name or queue
email address.

The problem is, we use RT for two different systems. One for tracking
emails from the public, another tracking requests from clients. Clients
need to know who has sent them the response, but we don’t want to public
queues to know who has sent them an email.

If it’s not possible on a queue basis, can we show just the queue name
as the friendly from line?

Thanks.

Hi all,

RT: 4.0.5
Set($FriendlyFromLineFormat, “"%s" <%s>”);

In the autoreply email I’m getting “queue description queue@email” and we’d rather have it - “queue name queue@email”. I’m not sure how to change this behavior and from what I’ve read it seems we should be seeing the queue name used.

Any help appreciated. David

David T. Grayston Systems & Database Administrator
University of Washington School of Public Health

RT: 4.0.5

Set($FriendlyFromLineFormat, “"%s" <%s>”);

In the autoreply email I’m getting “queue description queue@email” and we’d rather have it -
“queue name queue@email”. I’m not sure how to change this behavior and from what I’ve read
it seems we should be seeing the queue name used.

It uses the SenderName for users, but the Autoreply code swaps in the
Queue and prefers description. You could make a small code override
in local/lib to change the behavior of
RT::Action::Notify::SetReturnAddress

-kevin

Thanks Kevin - I’d done a minor code tweak so it prefers the queue name on the autoreply to get the desired behavior.

David T. Grayston Systems & Database Administrator
University of Washington School of Public Health