I have upgraded from 3.0.8 to 3.0.10. Now all the messages that come into the system are from the queue name, not Sender via RT. Here is the following configuration setting in RT_SiteConfig that I have. Any changes to this seem to not make any difference after restarting apache. Do I need to alter the format?
By default, RT sets the outgoing mail’s “From:” header to
“SenderName via RT”. Setting this option to 0 disables it.
Set($UseFriendlyFromLine , 1);
sprintf() format of the friendly ‘From:’ header; its arguments
are SenderName and SenderEmailAddress.
Set($FriendlyFromLineFormat , “”%s via RT" <%s>");
RT can optionally set a “Friendly” ‘To:’ header when sending messages to
Ccs or AdminCcs (rather than having a blank ‘To:’ header.
This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
you must disable this option.
Set($UseFriendlyToLine , 0);
sprintf() format of the friendly ‘From:’ header; its arguments
are WatcherType and TicketId.
Set($FriendlyToLineFormat, “”%s of $RT::rtname Ticket #%s":;");
Also, what are the parameters we can use in this section? true or 1?
if TrustHTMLAttachments is not defined, we will display them
as text. This prevents malicious HTML and javascript from being
sent in a request (although there is probably more to it than that)
Set($TrustHTMLAttachments , undef);
This is also causing the following error:
Apr 22 10:50:08 rt3 sendmail[1669]: i3MEo8X2001669: i3MEo8X3001669: DSN: “AdminCc of deNovis Ticket #10372”:;… List:; syntax illeg
al for recipient addresses-----Original Message-----
From: Cassily, Ryan
Sent: Thursday, April 22, 2004 11:00 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Friendly “From:” not working
I have upgraded from 3.0.8 to 3.0.10. Now all the messages that come into the system are from the queue name, not Sender via RT. Here is the following configuration setting in RT_SiteConfig that I have. Any changes to this seem to not make any difference after restarting apache. Do I need to alter the format?
By default, RT sets the outgoing mail’s “From:” header to
“SenderName via RT”. Setting this option to 0 disables it.
Set($UseFriendlyFromLine , 1);
sprintf() format of the friendly ‘From:’ header; its arguments
are SenderName and SenderEmailAddress.
Set($FriendlyFromLineFormat , “"%s via RT" <%s>”);
RT can optionally set a “Friendly” ‘To:’ header when sending messages to
Ccs or AdminCcs (rather than having a blank ‘To:’ header.
This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
you must disable this option.
Set($UseFriendlyToLine , 0);
sprintf() format of the friendly ‘From:’ header; its arguments
are WatcherType and TicketId.
Set($FriendlyToLineFormat, “"%s of $RT::rtname Ticket #%s":;”);
Also, what are the parameters we can use in this section? true or 1?
if TrustHTMLAttachments is not defined, we will display them
as text. This prevents malicious HTML and javascript from being
sent in a request (although there is probably more to it than that)
Set($TrustHTMLAttachments , undef);
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